A little while ago, one of my colleagues was telling me how he has been keeping a DAoC account open since the game opened; all excited about the upcoming War beta, he decided to spend a little time in-game playing, so he patched up and logged in. Finding himself stoney cold broke he asks around other players what’s a good way to make some money these days. Almost immediately a player pops up and offers to advise him.
This guy walks my colleague thru a process which he then begins to repeat. At this point, my buddy realizes he’s being shown an exploit, thanks the guy and stops. He asks various players about this, all of whom assure him it’s what everyone does – its a well known bug that has gone unfixed for a long time. Even so, he feels uncomfortable having used an exploit and so doesn’t abuse it again.
A couple of days later he gets an email telling him his account(s) have been terminated. There-after a patch finally gets released with a fix.
Now the exploit here is the repetition of a particular sale, and this colleague of mine only did that once. Selling it once was bonafide, selling it twice was naughty. According to Sanya – once is an accident, twice is confirming – my buddy didn’t proceed past “accident”. I guess they’ve already turned their backs on her wisdom.
Personally, I think I’d have sent in a bug report, noted the amount of money I’d gained and left it in my bank or something, untouched. My colleague had asked me if I thought he should, but he got the ban email before he had chance.
After that, when he replied asking why he’d been banned, he got a simple email saying that no further discussion of the accounts would be read.
This last I find a little peculiar and zealous. You most definitely do not want your DAoC account borrowed! However, I also think that after the ban email I would have been forthcoming – if I hadn’t already.
Perhaps its the fact that he let someone else walk him thru it that got him terminated; if he’d found the explot himself, I’d probably have flagged him for someone we wanted in our beta program ;)
It is kinda odd observing another company’s cheater-handling, but knowing that he’s not exactly innocent and not exactly guilty to the extreme of termination.
In my colleagues case, he merely used an exploit once, and it was an exploit of a function of the game. I find it very perplexing when I hear about the arbitrary rules that have recently accumulated in our game over what is “allowed”. But we issue perma-bans for people determinedly hacking – either repeating an exploit ad nauseum or using external/3rd party applications to modify the client behavior or tamper with the datastream.
Pretty short shrift for someone who’s spend well over $2k in account fees over the 6 years he’s had his accounts.
I see a lot of players who trip all of our detectors and then get banned by a GM and assert “but I wasn’t doing anything” and frequently “let me log in and you can watch me”.
– Guy was warping like nuts whenever enemy units were around,
– Guy was travelling (over-time) at the same speed as a tank,
– Guy had very convenient network lag,
– All five speedhack detection systems put up alerts on him,
– Every other trip that can be tripped has been tripped by him
But even then you still don’t feel 100% certain. We’ve certainly made mistakes – there was a group of accounts that were manifesting unusual behavior that the GMs were almost continually monitoring.
They all seemed to orbit around a player who was under perpetual GM observation – zulualfa. When Killer finally decided to allow us to permaban cheaters, these were amongst the first accounts to go. We got pleading emails from them informing us that they were trying to play but apparently their accounts had been banned while they were being loaned to their neighbor – zulualfa.
Erh, our Terms Of Service don’t allow you to do this. Think on those three words for a few minutes: Terms of Service. Those are the conditions under which we will continue to take your money in exchange for access to our game. You break those terms, we stop providing access – at our discretion. Many of the rules are there for your own protection, such as the one about not sharing your account.
One of them even noted that he had loaned his account to zulu because he’d said something about a speedhack problem.
Unfortunately, in our exuberance, we failed to notice that zulu had been on a temporary, automatically-issued ban which lapsed a couple of weeks later … And so the original offender got back into the game for a time before we finally realized our mistake and perma-banned him.